3303 Q&A - in .pdf

  • 3303 pdf
  • Exam Code: 3303
  • Exam Name: Avaya Proactive Contact Implementation and Maintenance Exam
  • Updated: Sep 22, 2026
  • Q & A: 82 Questions and Answers
  • Convenient, easy to study.
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  • Exam Code: 3303
  • Exam Name: Avaya Proactive Contact Implementation and Maintenance Exam
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  • Updated: Sep 22, 2026
  • Q & A: 82 Questions and Answers
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3303 Q&A - Testing Engine

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  • Exam Code: 3303
  • Exam Name: Avaya Proactive Contact Implementation and Maintenance Exam
  • Updated: Sep 22, 2026
  • Q & A: 82 Questions and Answers
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Avaya 3303 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Administration & Configuration30%- Agent & Supervisor Setup
  • 1. Agent desktop configuration
    • 2. Supervisor console access
      - Campaign & Job Management
      • 1. Job control and dialing rules
        • 2. Expert calling ratio settings
          • 3. Creating and managing calling lists
            Topic 2: Maintenance & Troubleshooting25%- Troubleshooting
            • 1. Database and performance problems
              • 2. Connectivity and call flow issues
                • 3. Common error codes and resolution
                  - Routine Maintenance
                  • 1. Software updates and patches
                    • 2. Backup and restore procedures
                      Topic 3: System Architecture & Installation25%- Installation & Configuration
                      • 1. Initial setup and configuration
                        • 2. Software installation process
                          - Proactive Contact Components
                          • 1. Server roles and services
                            • 2. Network and IP requirements
                              Topic 4: Operation & Monitoring20%- System Monitoring
                              • 1. Real-time statistics and dashboards
                                • 2. Event logging and alerts
                                  - Reports & Analytics
                                  • 1. Campaign outcome analysis
                                    • 2. Performance reports

                                      Avaya Proactive Contact Implementation and Maintenance Sample Questions:

                                      Question #1

                                      Which hardware component is required for a hard dialer Proactive Contact 5.X?

                                      • A. Avaya Application Enablement Services (AES) 3.1 or later
                                      • B. Avaya Enhanced Network Bus Controller (ENBC)
                                      • C. TN-744-based Call Classifier Cards version "e" or later
                                      • D. Avaya Communication Manager (CM) 3.1 or later
                                      Reveal Solution  Discussion  0

                                      Correct Answer: B  🗳️

                                      Question #2

                                      When testing a Reject Report through the System Telnet menu, it is discovered that the wrong field is included in the report.
                                      Where would the list of fields be revised that can be used within the report to include the missing field?

                                      • A. the expression section
                                      • B. the fields section
                                      • C. the dimension section
                                      • D. the label section
                                      Reveal Solution  Discussion  0

                                      Correct Answer: A  🗳️

                                      Question #3

                                      What does db_mgr script do?

                                      • A. It rolls up the daily data into monthly statistics.
                                      • B. It removes all old and outdated files from the system.
                                      • C. It stops and starts the database
                                      • D. It copies calling lists to *.old.
                                      • E. It runs a backup of the database to DVD.
                                      Reveal Solution  Discussion  0

                                      Correct Answer: D  🗳️

                                      Question #4

                                      What manages users on an Avaya Proactive Contact (APC. pod configuration?

                                      • A. Linux Shadow files
                                      • B. High Availability LDAP
                                      • C. Enterprise Lightweight Directory Access Protocol (LDAP)
                                      • D. Active Directory
                                      Reveal Solution  Discussion  0

                                      Correct Answer: B  🗳️

                                      Question #5

                                      A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
                                      Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)

                                      • A. Check the account log to see if a supervisor stopped the original job manually.
                                      • B. Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.
                                      • C. Check the account log to seeifthe user remembered to run the record selection for the linked job.
                                      • D. Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
                                      • E. Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
                                      Reveal Solution  Discussion  0

                                      Correct Answer: B,D,E  🗳️

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