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3305 Q&A - in .pdf
- Exam Code: 3305
- Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
- Updated: Sep 20, 2026
- Q & A: 64 Questions and Answers
- Convenient, easy to study.
Printable Avaya 3305 PDF Format. It is an electronic file format regardless of the operating system platform.
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- Updated: Sep 20, 2026
- Q & A: 64 Questions and Answers
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3305 Q&A - Testing Engine
- Exam Code: 3305
- Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
- Updated: Sep 20, 2026
- Q & A: 64 Questions and Answers
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Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration | 25% | - POM campaign creation and rules - Experience Portal Manager (EPM) setup - Media Processing Platform (MPP) configuration - Voice, email, SMS, and speech server integration |
| Installation | 20% | - Database installation and setup - Installation procedures for AEP and POM - High availability configuration - System requirements for AEP and POM |
| Administration | 15% | - Call flow management - Reporting and scheduling - User account and access management |
| Maintenance and Troubleshooting | 20% | - Diagnosis and resolution of common issues - Monitoring tools and logs - Software updates and patching - Backup and restore procedures |
| Architecture and Licensing | 20% | - AEP solution architecture and components - Licensing requirements for AEP and POM - Deployment models and zones - POM components and features |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Question #1
In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0 32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker.
Which two steps must you take to correct the issue-; and continue with this procedure? (Choose two)
- A. Upgrade the server to a minimum of 4 GB of RAM. ) Upgrade the server to a minimum of 320 GB Disk, 7200 RPM.
- B. Replace or upgrade the server with a minimum of Dual Quad Core 1.6 GHz Pentium 4 or equivalent processors.
- C. Upgrade Red Hat ELS 6.0 OS from 32 bit to 64 bit as it is able to make more efficient use of the 2 GB RAM.
- D. Bypass the Prerequisite Checker as it provides only a recommendation and not a requirement to run AAEP.
Correct Answer: A,B 🗳️
Question #2
Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?
- A. ICR Monitor
- B. ICR Manager
- C. Call Center
- D. Standard Report
Correct Answer: D 🗳️
Question #3
You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.
What is the best way to validate the application installation?
- A. Check the Avaya Aura experience Portal (AAEP) System Monitor.
- B. Check AAEP administration System Maintenance > Log Viewer
- C. Look at the Application Detail Report in the AAEP administration.
- D. Open a browser window and access the application Http:// <host>: <port>/<application name>/index.html
Correct Answer: D 🗳️
Question #4
In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?
- A. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
- B. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.
- C. On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.
- D. On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
Correct Answer: D 🗳️
Question #5
When installing Avaya Proactive Outreach manager (POM) software on the Avaya Aura Experience Portal (AAEP), which two interfaces may be used to install the software? (Choose two)
- A. The AAEP Web administration POM menu
- B. The graphical user interface (GUI)
- C. The Remote Desktop
- D. The Tomcat Administration Screen
- E. The command line interface (CLI)
Correct Answer: B,E 🗳️
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