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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the File System Partition size on the CMS.
B) Increase the Data Storage Allocation on the CMS.
C) Increase the number of VDNs on the Communication Manager
D) Increase the Free Space Allocation on the CMS

2. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Vector
B) Agent
C) Split
D) Skill

3. Which three are settings for Vector Variables? (Choose three)

A) Stop Position
B) Scope
C) Assignment
D) Action
E) Length

4. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) Adjunct
B) Integrated
C) External
D) Local

5. Which command is used to find the current CMS release?

A) pkginfo -p cm
B) pkginfo -r cms
C) pkginfo cms
D) pkginfo -x cms

Solutions: