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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Scoping option
B) Code list restriction
C) Fine-tuning activities
D) Workflow rule

2. Who can approve time reports so they can be released to CATS?

A) Nominated delegate
B) End customer
C) Reporting line manager
D) Territory owner

3. Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 2 correct answers to this question

A) Disable the profanity check for outbound responses
B) Create or delete custom channels
C) Assign tickets to the last processor
D) Manage business tasks for employee support

4. You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template.
Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?
Note: There are 2 correct answer to this question.

A) Define a condition for the agent field
B) Define a rule for the individual Customer business object
C) Define the rule type as an alert
D) Define notification placeholders

5. Which of the following functions can you perform using the Language Adaptation tool?

A) Translate work center and view labels
B) Translate notes entered by a user
C) Translate extension field labels
D) Translate all buttons

Solutions: