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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

Question 1

A company uses Microsoft Dynamics CRM 2011. You need to ensure that a specific customer is
always offered afternoon service appointments with the customer's preferred service technician.
Each service technician is a Microsoft Dynamics CRM 2011 user.
What should you do?

A. Create a service with a selection rule listing the preferred user. Add a service restriction on the user for the morning hours.
B. Create a service with a selection rule listing the preferred user. Change the preferred user's work hours to the afternoon.
C. On the preferred user's record, set the service preference for the account and the preferred work hours.
D. On the customer's account, set the service preferences for preferred time and preferred user.

Question 2

Which of the following statements about marketing lists are true? (Choose all that apply.)

A. You can add members to a static marketing list by using an Advanced Find query.
B. You can remove members from a dynamic marketing list by using an Advanced Find query.
C. You can copy a dynamic marketing list to a static marketing list.
D. One dynamic marketing list can contain accounts, contacts, and leads.
E. Static marketing lists cannot be locked.

Question 3

A company uses Microsoft Dynamics CRM 2011. Employees run Microsoft Dynamics CRM 2011 for
Microsoft Office Outlook.
Which of the following tasks can be performed by using Microsoft Dynamics CRM for Outlook?

A. Synchronize service activity records assigned directly to resource groups of which the employee is a member.
B. Automatically create contact or lead records from tracked email messages while offline.
C. Synchronize service activity records the employee owns.
D. Automatically create contact or lead records from tracked email messages while online.

Question 4

In Microsoft Dynamics CRM 2011, which of the following fields is part of a goal metric?

A. the record type
B. the target value
C. the goal owner
D. the fiscal period

Question 5

In Microsoft Dynamics CRM 2011, how can you display the Service Activity Volume report? (Choose all that apply.)

A. Run the report from the Reports list.
B. Run the report from the Activities list.
C. Run the report from the Run Report menu of the Cases list.
D. Run the report from the Service Calendar.

Solutions: