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Salesforce NP-Con-101 Exam Syllabus Topics:

Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A user creating Opportunities Wants information to appear on both the Opportunity record and the Payment record without having to enter it twice.
Which two steps should the consultant take to meet this requirement?
Choose 2 answers

A) Create lookup fields on the Payment object.
B) Create custom fields on the Payment object.
C) Create Payment Mappings in NPSP Settings.
D) Create custom automation on the Payment object.

2. A nonprofit wants to send an event cancellation notice to 150 Salesforce contacts without a separate email service provider. It wants to manage bounces, resend the notice as needed, and view the send history on the Contact record.
Which option should a consultant recommend to meet the requirements?

A) Pardot
B) Journeys
C) Salesforce Engage
D) Send List Email

3. i. A Salesforce admin changes an Engagement Plan Template as requested by the development team. The development manager expects to see the changes reflected on an existing Engagement Plan using that Template on a campaign.
Why is the development manager unable to see the Template changes?

A) Changes to Engagement Plan Templates only affect new Engagement Plans.
B) Engagement Plan Template changes need to propagate through the platform.
C) The development manager requires additional permissions for the new Engagement Plan Template changes.
D) Engagement Plan Template changes must be accepted by the user on the Template detail record first.

4. A nonprofit organization provides case management to its clients. There is a requirement for a score to be automatically assigned to each client based on several factors such as age, income and number of health conditions. The nonprofit also wants to automate the creation and assignment of follow up tasks related to the client.
Which combination of functions should the consultant recommend?

A) Volunteer Recurrence and Customizable Rollups
B) Activities and Customizable Rollups
C) Volunteer Wizard and Reports
D) Engagement Plans and Levels

5. A nonprofit has high staff turnover in several key roles that use Salesforce. The nonprofit needs to improve training and adoption of Salesforce to maximize the value of its investment.
Which two standard Salesforce tools can quickly help new staff use Salesforce with only a Sales or Service Cloud license?
Choose 2 answers

A) myTrailhead
B) Einstein Bots
C) In-App Guidance
D) Path

Solutions: