2023 100% Free CIS-HAM Daily Practice Exam With 105 Questions
CIS-HAM exam torrent ServiceNow study guide
NEW QUESTION 58
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?
*Assigned to
*Model
*Model category
*State
*Stockroom
*Substate
- A. The stock manager must merge the consumable records to create a blended quantity and cost
- B. The data is automatically created in a new record if the cost per item is more/less
- C. The data is automatically merged to create a blended quantity and cost
- D. The stock manager must create a separate model record if the cost per item is more/less
Answer: C
NEW QUESTION 59
What is included in the total cost of ownership? (Choose two.)
- A. Delivery cost
- B. Depreciation expense
- C. Original cost
- D. Operational expense
Answer: A,B
NEW QUESTION 60
What plugin offers consistent, good, clean data for the company names of vendors or manufactures?
- A. Hardware Model Normalization (com.sn_hwnorm)
- B. Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api)
- C. Normalization Data Services Client (com.glide.data_services_canonicalization.client)
- D. Outbound Tracking (com.glide.outbound_tracking)
Answer: C
NEW QUESTION 61
Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?
- A. Now Mobile App
- B. Now Procurement App
- C. Now Agent Mobile App
- D. Now Onboarding App
Answer: A
NEW QUESTION 62
What are model records?
- A. Models directly associate configuration item (CI) classes with asset classes
- B. Models are anything capable of being owned or controlled to produce economic value
- C. Models are any computer, device, software or service in the CMDB
- D. Models are specific versions or various configurations of an asset
Answer: A
NEW QUESTION 63
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?
- A. Display name
- B. Asset tracking unit
- C. Model category
- D. Asset tag
- E. Model number
Answer: C
NEW QUESTION 64
Which of the following are functions of the model category? (Choose two.)
- A. Model categories provide the link between procurement management and asset management
- B. Model categories group related assets in the Service Catalog
- C. Model categories determine when to create assets from configuration items (Cls)
- D. Model categories provide the link between configuration management and asset management
- E. Model categories group consumables in the Product Catalog
Answer: A,E
NEW QUESTION 65
Any normalization that has occurred on a model can be reverted by using this feature.
- A. Revert Normalization UI Action
- B. Rollback Normalization Business Rule
- C. Normalizations cannot be reverted
- D. Undo Normalization Scheduled Job
Answer: B
NEW QUESTION 66
Which plugins for asset management functionality are inactive by default? (Choose three.)
- A. Expense Line
- B. My Assets
- C. Cost Management
- D. Hardware Asset Management
- E. Procurement
- F. Depreciation
Answer: A,D,F
NEW QUESTION 67
From where can you publish catalog items? (Choose two.)
- A. From an asset record
- B. From a user record
- C. From a model
- D. From a vendor item
- E. From the model category
Answer: B,E
NEW QUESTION 68
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?
- A. The software allocations are removed from the asset, but not returned to inventory.
- B. The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().
- C. The software allocations are automatically returned back into inventory.
- D. The software allocations remain with the hardware asset and need to be reclaimed manually.
- E. The behavior is controlled by the configurable system property glide.ham.retire_sw().
Answer: D
NEW QUESTION 69
Which mobile app allows the user to conduct an inventory audit?
- A. Mobile My Inventory
- B. Mobile Hardware Asset Management
- C. ServiceNow Inventory mobile app
- D. Mobile My Assets
- E. ServiceNow Agent mobile app
Answer: E
NEW QUESTION 70
What are the goals of IT asset management (ITAM)? (Choose four.)
- A. Provide financial reporting
- B. Track logical relationships
- C. Provide decision support
- D. Improve operational usage
- E. Improve productivity
- F. Optimize cost
Answer: A,B,E,F
NEW QUESTION 71
What information would you track for a configuration item (CI) versus an asset? (Choose two.)
- A. Relationship
- B. Operational
- C. Lifecycle
- D. Contractual
- E. Financial
Answer: D,E
NEW QUESTION 72
What are the three types of catalogs in ServiceNow? (Choose three.)
- A. Service Catalog
- B. Product Catalog
- C. Vendor Catalog
- D. Asset Catalog
- E. Consumable Catalog
Answer: B,C,D
NEW QUESTION 73
What is the default state of a newly created asset?
- A. On order
- B. In stock
- C. Consumed
- D. In use
Answer: C
NEW QUESTION 74
When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?
- A. Each asset should be listed as a transfer order line on the transfer order
- B. Each asset should be listed in a transfer order task on the transfer order
- C. Each asset should be listed in an individual transfer order
- D. Each asset should be listed as a transfer order line on the transfer order task
Answer: B
NEW QUESTION 75
Select the three main components of the data certification process. (Choose three.)
- A. Certify the certification
- B. Create the certification filter
- C. Run the certification
- D. Create the certification schedule
- E. Assign the certification tasks
Answer: A,B,D
NEW QUESTION 76
Which features are part of the ServiceNow Mobile App? (Choose two.)
- A. Enables reclamation of mobile devices
- B. Provides users visibility to their disposed consumables
- C. Provides end users visibility to their assigned hardware
- D. Enables end users to log incidents for their assigned assets
Answer: B,D
NEW QUESTION 77
A scheduled job runs nightly to determine if any rate cards need to be applied to generate expense lines. What is the name of the scheduled job?
- A. Process FM Costs
- B. Process Expense Lines
- C. Process CM Costs
- D. Process Rate Cards
Answer: B
NEW QUESTION 78
What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)
- A. New hardware assets found by audits
- B. Hardware asset disposal status
- C. Consumable models up for End of Life
- D. Hardware assets disposed (YTD)
Answer: B,C
NEW QUESTION 79
An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.)
- A. 90 days before
- B. 1 week before
- C. 30 days before
- D. Day of expiration
- E. 60 days before
- F. 10 days before
Answer: A,B,C,F
NEW QUESTION 80
What minimum role is required in order to use the Hardware Asset dashboard?
- A. inventory_admin
- B. asset
- C. ham_user
- D. ham_admin
- E. asset_manager
Answer: C
NEW QUESTION 81
What are baseline asset states? (Choose three.)
- A. In Stock
- B. Duplicate
- C. Retired
- D. Consumed
- E. Exported
Answer: A,B,E
NEW QUESTION 82
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