Latest ServiceNow CIS-HAM Practice Test Questions, Certified Implementation Specialist - Hardware Asset Management Exam Dumps
Aug-2024 Pass ServiceNow CIS-HAM Exam in First Attempt Easily
Earning the CIS-HAM certification demonstrates a person's proficiency in managing hardware assets using the ServiceNow platform. Certified Implementation Specialist - Hardware Asset Management certification provides an excellent opportunity for professionals to enhance their career prospects and unlock new job opportunities. Certified professionals can work as IT asset managers, hardware asset managers, or ServiceNow administrators in various organizations. Additionally, earning the CIS-HAM certification differentiates a person from other IT professionals and validates their expertise in hardware asset management.
The CIS-HAM certification is beneficial to IT professionals who want to advance their careers in asset management. By earning this certification, candidates gain a competitive edge in the job market and enhance their career prospects. Moreover, the credential demonstrates their proficiency in handling hardware assets, and they can help organizations optimize their asset management processes.
NEW QUESTION # 73
Why may users request loaner assets even when the requested asset is not available in the local stockroom?
- A. The wait-listed loaner asset requests provide visibility to the demand for loaner orders.
- B. The request automatically creates a purchase order to obtain the assets from a vendor.
- C. The wait-listed loaner asset requests provide visibility to streamline internal transfer order flows.
- D. The request creates an automatic transfer order to move assets from a warehouse with in stock assets.
Answer: A
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, a loaner asset is a temporary asset that is provided to a user for a specific period of time, such as when their primary asset is being repaired or replaced1. Users can request loaner assets from the Service Catalog, where they can select the type, quantity, and duration of the loaner asset they need2. If the requested asset is not available in the local stockroom, the request is wait-listed until the asset becomes available3. Users may request loanerassets even when the requested asset is not available in the local stockroom because the wait-listed loaner asset requests provide visibility to the demand for loaner orders. This visibility helps the asset managers to plan and optimize the loaner asset pool, as well as to identify and address any gaps or bottlenecks in the loaner asset fulfillment process.
The other options are not correct because:
The request does not create an automatic transfer order to move assets from a warehouse with in stock assets. Transfer orders are created manually by the stock manager to move assets between stockrooms.
The wait-listed loaner asset requests do not provide visibility to streamline internal transfer order flows.
Transfer order flows are managed by the stock manager using the Transfer Order Management module.
The request does not automatically create a purchase order to obtain the assets from a vendor. Purchase orders are created manually by the procurement manager to order assets from vendors.
References:
ServiceNow Hardware Asset Management: Loaner Asset Requests
ServiceNow Hardware Asset Management: Request a loaner asset
ServiceNow Hardware Asset Management: Waitlist a loaner asset request
[ServiceNow Hardware Asset Management: Asset Reservations and Loaner Asset Requests]
[ServiceNow Hardware Asset Management: Transfer orders]
[ServiceNow Hardware Asset Management: Transfer Order Management]
[ServiceNow Hardware Asset Management: Purchase orders]
NEW QUESTION # 74
What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)
- A. Reduces field agent training
- B. Reduces process cost
- C. Increases data accuracy
- D. Reduces manual intervention
- E. Increases speed of updates
Answer: C,D
Explanation:
Deploying asset tasks during the retirement of an asset means using the ServiceNow Enterprise Asset Workflow Automation feature, which automates the end-of-life procedures for assets that are no longer needed or functional1.
This feature allows you to flag assets as retired pending disposal, triggering a workflow that verifies the asset condition, determines the disposal method, and saves the disposal certificates1.
The two primary benefits of deploying asset tasks during the retirement of an asset are:
Reduces manual intervention: By automating the retirement process, you can eliminate the need for manual data entry, human errors, and delays. You can also ensure compliance with policies and regulations by following a standardized procedure12.
Increases speed of updates: By using the ServiceNow Agent mobile app, you can scan asset tags and barcodes, update asset status and inventory, and complete asset tasks on the go. This can increase the speed and accuracy of asset updates and reduce the risk of data loss or duplication13. Reference:
1: Enterprise Asset Workflow Automation - ServiceNow
2: Asset and CI management - Product Documentation: San Diego - ServiceNow
3: Enterprise Asset Management - ServiceNow
NEW QUESTION # 75
Which plugins for asset management functionality are inactive by default? (Choose three.)
- A. Expense Line
- B. Depreciation
- C. My Assets
- D. Cost Management
- E. Hardware Asset Management
- F. Procurement
Answer: A,B,E
NEW QUESTION # 76
What is the default display name for an asset?
- A. An automatically generated combination of serial number and model category
- B. An automatically generated combination of asset tag and model category
- C. An automatically generated combination of serial number and model
- D. An automatically generated combination of asset tag and model
Answer: C
NEW QUESTION # 77
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)
- A. Leverages Service Mapping to predict service impact
- B. Provides input into, aligns with, and follows corporate governance
- C. Improves application privacy and security adherence
- D. Integrates with business services via the Service Catalog from request through to disposal
- E. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)
Answer: B,D,E
NEW QUESTION # 78
Which of these tables are installed with Hardware Model Normalization? (Choose three.)
- A. Device Name
- B. Hardware Manufacturer
- C. Hardware Model Library
- D. Device Type
- E. Hardware Normalize Key
Answer: B,C,D
Explanation:
Hardware Model Normalization is a feature that enables users to standardize the data of hardware and consumable models, such as manufacturer, product, model, and device type. Hardware Model Normalization requires the activation of the Hardware Model Normalization (com.sn_hwnorm) plugin, which also activates the Normalization Data Services Client (com.glide.data_services_canonicalization.client) plugin. These plugins install several tables that store the normalized data and the rules for normalization. The tables that are installed with Hardware Model Normalization are:
Device Type: This table contains the device types that are used to categorize the hardware models, such as laptop, desktop, server, printer, etc.
Hardware Manufacturer: This table contains the normalized names of the hardware manufacturers, such as Dell, HP, Lenovo, etc.
Hardware Model Library: This table contains the normalized data of the hardware models, such as manufacturer, product, model, device type, UNSPSC code, etc. This table is populated by the Hardware Model Normalization Content Service, which is a subscription-based service that provides the latest and most accurate data for hardware models.
Hardware Normalize Key: This table contains the rules for generating the normalize key, which is a unique identifier for each hardware model based on its manufacturer, product, and model. The normalize key is used to match the hardware models with the Hardware Model Library data.
The other options, C. Hardware Normalize Key and E. Device Name, are not tables that are installed with Hardware Model Normalization. Hardware Normalize Key is a field in the Hardware Model [cmdb_model] table, not a separate table. Device Name is a field in the Configuration Item [cmdb_ci] table, not a separate table. Reference: Hardware Model Normalization, Demo - HAM Professional - Hardware Model Normalization, Hardware Asset Management
NEW QUESTION # 79
What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)
- A. Lifecycle
- B. Device type
- C. Memory
- D. Asset tag
- E. Hardware model
- F. Manufacturer
Answer: B,C,E,F
Explanation:
Explanation
According to the ServiceNow Content Service data sheet1, the Content Service is a cloud-based service that provides normalization and enrichment of hardware and software asset data. Normalization is the process of transforming raw discovery data into standardized and consistent values, while enrichment is the process of adding additional information to the normalized data, such as lifecycle, warranty, and support status. The Content Service normalizes or enriches the following fields for hardware assets:
Device type: The Content Service identifies the type of device, such as laptop, desktop, server, tablet, etc., based on the discovery data and assigns a standardized value to the device type field1.
Manufacturer: The Content Service normalizes the manufacturer name, such as Dell, HP, Lenovo, etc., based on the discovery data and assigns a standardized value to the manufacturer field1.
Memory: The Content Service enriches the memory field with the amount of RAM installed on the device, such as 8 GB, 16 GB, 32 GB, etc., based on the discovery data1.
Hardware model: The Content Service normalizes the hardware model name, such as Latitude E7450, ProLiant DL380 G7, ThinkPad T480, etc., based on the discovery data and assigns a standardized value to the hardware model field1.
Therefore, B, C, D, and F are the correct choices that describe the fields that the Content Service normalizes or enriches for hardware assets. References:
1: Content Library for IT Asset Management | Data Sheet - ServiceNow
NEW QUESTION # 80
Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?
- A. Now Mobile App
- B. Now Agent Mobile App
- C. Now Procurement App
- D. Now Onboarding App
Answer: B
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, the Now Agent Mobile App is a mobile application that enables users to perform various asset management tasks on the go, such as creating assets, performing inventory audits, and receiving assets1. The Now Agent Mobile App provides access to the following features2:
Asset Receiving: Users can receive multiple assets against a purchase order using a mobile device.
Users can scan barcodes or QR codes to identify assets and update their status and location.
Asset Inventory Audit: Users can manage assets across locations with simplified mobile inventory processes. Users can scan barcodes or QR codes to verify assets and update their information. Users can also view audit results and resolve discrepancies.
Asset Creation: Users can create new assets using a mobile device. Users can scan barcodes or QR codes to populate asset fields and assign them to stockrooms or users.
The other options, Now Procurement App, Now Mobile App, and Now Onboarding App, are not related to hardware asset management. The Now Procurement App is a mobile application that enables users to manage purchase orders, requisitions, and contracts3. The Now Mobile App is a mobile application that enables users to access ServiceNow services and information, such as requesting items, viewing incidents, and checking assigned assets. The Now Onboarding App is a mobile application that enables users to complete onboarding tasks, such as signing documents, enrolling in benefits, and setting up devices. References:
ServiceNow Hardware Asset Management: Now Agent Mobile App
ServiceNow Hardware Asset Management: Mobile Asset Management
ServiceNow Hardware Asset Management: Now Procurement App
[ServiceNow Hardware Asset Management: Now Mobile App]
[ServiceNow Hardware Asset Management: Now Onboarding App]
NEW QUESTION # 81
Which are valid hardware model lifecycle phases?
Choose 3 answers
- A. End of Subscription
- B. Beta
- C. Upgrade
- D. General Availability
- E. Pre-release
- F. End of Life
Answer: D,E,F
Explanation:
According to the ServiceNow Hardware Asset Management documentation, hardware model lifecycle phases are the stages that a hardware model goes through from its introduction to the market to its retirement. The valid hardware model lifecycle phases are:
* Pre-release: The hardware model is not yet available for purchase, but it is planned to be released in the future.
* General Availability: The hardware model is available for purchase and supported by the manufacturer.
* End of Life: The hardware model is no longer available for purchase or supported by the manufacturer.
* Disposal: The hardware model is disposed of or recycled.
NEW QUESTION # 82
What happens to the associated assets when you cancel a transfer order line on a transfer order?
- A. A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment
- B. All assets on the transfer order are released and they can be attached to another transfer order
- C. The asset(s) on the order line are released, but their state remains Pre-allocated
- D. All assets on the transfer order are released, but their state remains Pre-allocated
- E. The asset(s) on the order line are released and they can be attached to another transfer order
Answer: E
Explanation:
A transfer order is a document that records the movement of assets from one location to another1.
A transfer order line is a record that specifies the quantity and type of assets to be transferred1.
When you cancel a transfer order line, the associated assets are released from the transfer order and their state changes from Pre-allocated to Available1.
The released assets can then be attached to another transfer order or used for other purposes1. Reference:
Transfer orders - Product Documentation: Rome - ServiceNow
NEW QUESTION # 83
When creating a stock rule that replenishes from a vendor, what is a primary requirement for the warehouse stockroom? Choose 2 answers
- A. The stockroom must have an assignment group
- B. The stockroom manager must have a valid email address
- C. The stockroom manager must have a valid time zone
- D. The stockroom must have an assigned manager
- E. The stockroom manager must have a valid mobile phone
Answer: B,D
Explanation:
According to the ServiceNow Hardware Asset Management documentation, a stockroom is a location where assets are stored and managed. A stockroom must have an assigned manager who is responsible for overseeing the stockroom operations and inventory. The stockroom manager must have a valid email address to receive notifications and alerts related to the stockroom, such as low stock levels, stock transfers, and stock orders. The other options are not primary requirements for the warehouse stockroom. The stockroom does not need to have an assignment group, a valid time zone, or a valid mobile phone.
NEW QUESTION # 84
A component is considered a configuration item (CI) as opposed to an IT asset when you want to:
- A. Manage its retirement
- B. Track its incurred costs
- C. Manage its license contracts
- D. Track its relationship information
- E. Know who is using it
Answer: D
Explanation:
According to the ServiceNow Hardware Asset Management documentation, a configuration item (CI) is an entity or thing that you wish to track that is required for the delivery of a service. A CI can be a hardware asset, a software asset, a service, a document, or any other component that is part of the IT infrastructure1. A CI is different from an IT asset in that a CI focuses on the technical attributes and relationships of the component, while an IT asset focuses on the financial and contractual aspects of the component2. Therefore, a component is considered a CI as opposed to an IT asset when you want to track its relationship information, such as its dependencies, impacts, and interactions with other CIs. Relationship information helps to manage the configuration and performance of the IT services and to identify and resolve incidents and problems3.
The other options are not correct because:
* Track its incurred costs: This is a function of an IT asset, not a CI. An IT asset tracks the cost, depreciation, and value of the component, as well as the budget and expenses related to the component2.
* Manage its retirement: This is also a function of an IT asset, not a CI. An IT asset tracks the status, location, ownership, and history of the component, as well as the events and actions that occur during the asset lifecycle, including its retirement or replacement2.
* Manage its license contracts: This is another function of an IT asset, not a CI. An IT asset tracks the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the component. Contract management helps to manage the vendor relationships and compliance obligations of the component2.
* Know who is using it: This is not a specific function of either an IT asset or a CI, but rather a common attribute that can be shared by both. Both an IT asset and a CI can have a user or owner field that indicates who is using or responsible for the component4.
References:
* ServiceNow Hardware Asset Management: Asset and CI management
* ServiceNow Hardware Asset Management: Configuration Management
* ServiceNow Hardware Asset Management: Configuration item (CI)
* ServiceNow Hardware Asset Management: Asset and CI fields
NEW QUESTION # 85
What are the Normalization statuses? (Choose six.)
- A. Found
- B. Manually Normalized
- C. New
- D. Match Not Found
- E. Normalized
- F. Version Normalized
- G. Partially Normalized
- H. Manufacturer Normalized
Answer: B,C,D,E,G,H
Explanation:
The Normalization statuses are the indicators of how well the hardware and consumable models are standardized and normalized in the model catalog and the CMDB. The Normalization statuses are:
Manufacturer Normalized: The model has been normalized with the manufacturer name and the product name, but not the model number or the device type. For example, Dell Latitude.
Match Not Found: The model has not been normalized because no matching model was found in the Hardware Asset Management Content Service. For example, ABC XYZ.
Partially Normalized: The model has been normalized with the manufacturer name, the product name, and the model number, but not the device type. For example, Dell Latitude E7450.
Normalized: The model has been fully normalized with the manufacturer name, the product name, the model number, and the device type. For example, Dell Latitude E7450 (Laptop).
Manually Normalized: The model has been manually updated by the user with the normalization content, such as the manufacturer name, the product name, the model number, and the device type. For example, HP Pavilion 15 (Laptop).
New: The model has been created and has not yet run through the normalization process. For example, Lenovo ThinkPad T490.
Reference:
Normalization status for enterprise models, which describes the normalization statuses for enterprise models and how they are used to track the normalization progress and results.
Hardware Model Normalization, which explains how to normalize the details of the hardware and consumable models using the Hardware Model Normalization Content Service.
NEW QUESTION # 86
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
- A. Unrecognized data doesn't get sent to the ServiceNow Content Service
- B. Customer doesn't receive Content Library updates
- C. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
- D. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
Answer: D
NEW QUESTION # 87
To access the full spectrum of asset management functionality, which inactive plugins should be installed?
(Choose five.)
- A. Discovery
- B. Procurement
- C. Data Certification
- D. Service Mapping
- E. Cost Management
- F. Managed Documents
- G. Hardware Asset Management
Answer: A,B,D,E,G
Explanation:
Explanation
To access the full spectrum of asset management functionality, you need to install the following plugins12:
Discovery: This plugin enables you to automatically discover and populate the CMDB with hardware and software assets1.
Cost Management: This plugin enables you to track and analyze the costs of your assets and services1.
Procurement: This plugin enables you to manage the purchasing and delivery of goods and services1.
Hardware Asset Management: This plugin enables you to manage the lifecycle of your hardware assets, from request to disposal1.
Service Mapping: This plugin enables you to map the dependencies between your assets and services1.
These plugins are inactive by default and require activation by a system administrator1.
Therefore, the correct answer is A. Discovery, B. Cost Management, C. Procurement, D. Hardware Asset Management, and F. Service Mapping, as these are the plugins that provide the full spectrum of asset management functionality.
References: 1: Hardware Asset Management - ServiceNow 2: Hardware Asset Management - Product Documentation: Tokyo - ServiceNow
NEW QUESTION # 88
Baseline ITSM Asset Management provides which features? (Choose three.)
- A. Mobile Asset Receiving
- B. Stockrooms
- C. Asset Inventory Audit
- D. Hardware Asset Dashboard
- E. Mobile My Assets
- F. Hardware Manufacturer Lifecycle Dates
- G. Hardware Model Normalization
Answer: B,C,E
Explanation:
Baseline ITSM Asset Management is the legacy application for managing assets, which has been replaced by the Hardware Asset Management application1. However, some of its features are still available and supported by ServiceNow2.
Mobile My Assets is a feature that allows users to view and request assets from the enterprise asset catalog using their mobile devices3. This feature is part of the baseline ITSM Asset Management application2.
Asset Inventory Audit is a feature that enables users to perform physical audits of assets in various locations using barcode scanners or RFID tags4. This feature is part of the baseline ITSM Asset Management application2.
Stockrooms are places to which assets are assigned and managed. Users can create and manage stockrooms and assign or transfer assets across stockrooms using the baseline ITSM Asset Management application.
The other options, such as Hardware Model Normalization, Hardware Asset Dashboard, Hardware Manufacturer Lifecycle Dates, and Mobile Asset Receiving, are not part of the baseline ITSM Asset Management application, but are part of the Hardware Asset Management application1 . References: 1: Hardware Asset Management - ServiceNow 2: Asset Management - Product Documentation: San Diego - ServiceNow 3: ServiceNow My Assets mobile app - Product Documentation: San Diego - ServiceNow 4: Audit your inventory - Product Documentation: San Diego
- ServiceNow : Stockrooms - Product Documentation: San Diego - ServiceNow : Hardware Asset Management overview - ServiceNow - Now Support
NEW QUESTION # 89
Which catalogs support the request and procurement process? (Choose three.)
- A. Vendor Catalog
- B. Asset Catalog
- C. Product Catalog
- D. Service Catalog
- E. Procurement Catalog
Answer: C,D,E
Explanation:
Explanation
The Product Catalog contains the list of hardware products that are available for purchase from vendors or internal sources1. It helps to standardize the hardware assets and reduce costs by consolidating purchases1.
The Service Catalog provides a user-friendly interface for requesting hardware assets and services from the IT department2. It helps to automate the fulfillment process and track the status of requests2.
The Procurement Catalog contains the list of hardware products that are currently on order or have been received from vendors3. It helps to manage the procurement process and track the delivery and receipt of assets3.
The Vendor Catalog and the Asset Catalog are not directly involved in the request and procurement process, although they provide useful information for asset management. The Vendor Catalog contains the list of vendors that supply hardware products4. The Asset Catalog contains the list of hardware assets that are owned by the organization.
References: 1: Product Catalog - ServiceNow 2: Service Catalog - ServiceNow 3: Procurement Catalog - ServiceNow 4: Vendor Catalog - ServiceNow : [Asset Catalog - ServiceNow]
NEW QUESTION # 90
To access the full spectrum of asset management functionality, which inactive plugins should be installed?
(Choose five.)
- A. Discovery
- B. Procurement
- C. Data Certification
- D. Cost Management
- E. Managed Documents
- F. Hardware Asset Management
- G. Service Mapping
Answer: B,C,D,E,F
NEW QUESTION # 91
During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?
- A. Plugin issues
- B. Invalid transform map
- C. Missing data
- D. Missing transform map
Answer: D
NEW QUESTION # 92
Which of the following are functions of the model category? (Choose two.)
- A. Model categories determine when to create assets from configuration items (Cls)
- B. Model categories provide the link between configuration management and asset management
- C. Model categories group related assets in the Service Catalog
- D. Model categories group consumables in the Product Catalog
- E. Model categories provide the link between procurement management and asset management
Answer: A,B
Explanation:
Explanation
A model category is a classification of models that defines how they are managed in the system1. It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them1.
Model categories can be used to group consumables, assets, or services in the product catalog or the service catalog, but this is not their primary function. Their primary function is to define the relationship between configuration management and asset management1.
Configuration management is the process of identifying, tracking, and verifying the configuration items (Cls) in an IT environment and their relationships2. Asset management is the process of tracking and managing the financial, contractual, and inventory details of IT assets throughout their lifecycle3.
Model categories determine when to create assets from configuration items (Cls) based on the asset tracking strategy1. For example, some model categories, such as Computer, create assets automatically when Cls are discovered or imported1. Other model categories, such as Consumable, require manual creation of assets from the product catalog1.
Model categories also provide the link between configuration management and asset management by allowing asset managers to view the configuration data of the assets and configuration managers to view the asset data of the Cls1. This enables better visibility, control, and alignment of IT assets and services1.
References:
1: ServiceNow Product Documentation: Model Category
2: ServiceNow Product Documentation: Configuration Management
3: ServiceNow Product Documentation: Asset Management
NEW QUESTION # 93
What plugin offers consistent, good, clean data for the company names of vendors or manufactures?
- A. Outbound Tracking (com.glide.outbound_tracking)
- B. Normalization Data Services Client (com.glide.data_services_canonicalization.client)
- C. Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api)
- D. Hardware Model Normalization (com.sn_hwnorm)
Answer: B
Explanation:
Explanation
The Normalization Data Services Client plugin enables you to use the Normalization Data Services (NDS) to provide consistent, good, clean data for the company names of vendors or manufacturers12.
The NDS is a cloud-based service that provides a comprehensive and up-to-date list of canonical company names for vendors and manufacturers, as well as other data such as product categories, models, and versions12.
The NDS helps you to avoid data duplication, inconsistency, and inaccuracy in your CMDB and asset management processes12.
The NDS integrates with the Hardware Model Normalization plugin, which standardizes the details of your hardware models by comparing them with the data from the Hardware Model Normalization Content Service13.
Therefore, the correct answer is D. Normalization Data Services Client
(com.glide.data_services_canonicalization.client), as this is the plugin that offers consistent, good, clean data for the company names of vendors or manufacturers.
References: 1: Normalization Data Services Client - Product Documentation: Tokyo - ServiceNow 2:
Normalization Data Services - ServiceNow 3: Hardware Model Normalization - Product Documentation:
Tokyo - ServiceNow
NEW QUESTION # 94
What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?
- A. Transform mappings
- B. Normalization mappings
- C. Mapping assist
- D. Normalization transformation
- E. Transform normalization
Answer: D
NEW QUESTION # 95
An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:
- A. Pending transfer
- B. In use
- C. Awaiting delivery
- D. On order
Answer: C
NEW QUESTION # 96
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