78 Q&As in UPDATED Salesforce-Communications-Cloud Exam Questions Certification Test Engine to PDF
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NEW QUESTION # 12
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?
- A. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
- B. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
- C. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
- D. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
Answer: A
NEW QUESTION # 13
Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.
- A. Use Digital Commerce APIs
- B. Use CPQAppHandler Methods
- C. Use EPC APIs
- D. Use Cart Based APIs
Answer: A
NEW QUESTION # 14
UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement
- A. Attribute
- B. Price lists
- C. Pricing plan
- D. Calculation Matrix
- E. Fields
Answer: A,D,E
NEW QUESTION # 15
ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio?
- A. Subscriber lifecycle management
- B. Multiple subscription management
- C. Advertising sales management
- D. Enterprise sales management
Answer: D
NEW QUESTION # 16
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?
- A. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
- B. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
- C. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
- D. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
Answer: C
NEW QUESTION # 17
United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.
- A. Apply Promotion
- B. Disconnect and New order
- C. Change of Plan
- D. Modify Order
Answer: C
NEW QUESTION # 18
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?
- A. Assets based ordering
- B. Mobile subscription Management
- C. Enterprise Sales Management
- D. Digital commerce
Answer: B
NEW QUESTION # 19
Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?
- A. Create 'base offer Spec Type' object type with all attribute and associate mobile device offer with this object type
- B. Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Base Offer Spec Type' Object Type.
- C. Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Mobile Offer Spec Type' Object Type.
- D. Create 'Mobile offer Spec Type' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes
Answer: D
Explanation:
Base offer Spec Type should not have object sub type as best practice
NEW QUESTION # 20
T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.
- A. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
- B. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
- C. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
- D. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
Answer: D
NEW QUESTION # 21
An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?
- A. Order Item Scope
- B. Account Scope
- C. Top Order Item Scope
- D. Downstream Order Item Scope
Answer: B
NEW QUESTION # 22
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
- A. Implement a milestone orchestration item to execute request on the fulfillment system for activation
- B. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
- C. Implement a callout orchestration item to execute a request on the fulfillment system for activation
- D. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
Answer: C
NEW QUESTION # 23
ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.
- A. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration
- B. Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
- C. Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
- D. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management
Answer: C
NEW QUESTION # 24
United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.
- A. Access the archiving strategy and determine how storage will be cleared though archiving.
- B. Analyze an external data storage system for more cost effective data storage
- C. Analyze the storage usage of the existing legacy system
- D. Calculate the file and data storage required based on required data volume and file attachment requirements.
- E. Identify the storage needs between data storage and file storage.
Answer: A,C,D
NEW QUESTION # 25
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers
- A. Model dedicated internet service as a child product of the Ethernet access device offer.
- B. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
- C. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
- D. Model the Ethernet access device as a child product of the dedicated internet service offer
Answer: C
NEW QUESTION # 26
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?
- A. Address
- B. Place
- C. Service Account
- D. Premise
Answer: C,D
NEW QUESTION # 27
niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?
- A. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
- B. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
- C. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
- D. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
Answer: D
NEW QUESTION # 28
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?
- A. Use the versioning feature and comparing the prices for the version product after having enabled the feature
- B. Use price list history checking the changes done after having enabled the track field history on the Price list entry object
- C. Use EPC project feature checking the changes done for the defaulted project after having enable the feature
- D. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
Answer: C
NEW QUESTION # 29
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?
- A. Which of the provided products are still actively sold?
- B. Which of the products are inactive?
- C. Can we rationalize products to a smaller number?
- D. Are there customer specific offerings?
Answer: D
NEW QUESTION # 30
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.
- A. By automatically queuing the fulfillment request to retry according to fallout analysis report.
- B. By automatically queuing the fulfillment request to retry according to predefined retry policy.
- C. By automatically balancing order processing tasks across multiple orchestration items
- D. By automatically balancing order processing tasks across multiple orchestration queues
Answer: B
NEW QUESTION # 31
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?
- A. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
- B. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
- C. Introduce customer data management system as a part of digital transformation to keep customer data up to date
- D. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
Answer: D
NEW QUESTION # 32
ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?
- A. Use a Bulk API connector via middleware
- B. Use an on-demand data pull from communication cloud using REST API from servicer assurance
- C. Use platform events and GetAsset API
- D. Use industry order management to inform the assurance platform as a part of the orchestration plan
Answer: D
NEW QUESTION # 33
UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?
- A. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
- B. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
- C. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
- D. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
Answer: D
NEW QUESTION # 34
UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement
- A. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
- B. Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
- C. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
- D. Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
Answer: A
NEW QUESTION # 35
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