Pass Salesforce B2B-Solution-Architect PDF Dumps | Recently Updated 115 Questions
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NEW QUESTION 17
What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that project stakeholders are aligned with the project team on deliverables?
- A. Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
- B. Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.
- C. Define and document the business value map with project stakeholders to capture the value provided by the implementation.
- D. Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.
Answer: D
NEW QUESTION 18
Universal Containers (UC) is currently utilizing Salesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will often ask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding givingthis kind of data access?
- A. Generate a new profile that grants access to the Order object and assign it to the field service users.
- B. Provide the field service team with CPQ licenses to view Order data.
- C. Generate a new permission set that grants access to the Order object and assign it to the field service users.
- D. Provide the field service team with a Sales Cloud license to view Order data.
Answer: C
NEW QUESTION 19
Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers have opened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season.
Based on that criteria, which solution should the Solution Architect recommend to UC?
- A. Set up scheduled flows to handle email sending and tracking.
- B. Recommend Marketing Cloud Personalization.
- C. Recommend Marketing Cloud Account Engagement.
- D. Develop a custom solution using scheduled Apex to send emails.
Answer: B
NEW QUESTION 20
Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to its business partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?
- A. Utilize Service Cloud Email to Text Message.
- B. Utilize Marketing Cloud and MobileConnect.
- C. Utilize Service Cloud and LiveMessage.
- D. Embed third-party messenger tools.
Answer: B
NEW QUESTION 21
Recently. Universal Containers (UC) successfully launched a multi-cloud 62B implementation with Sales Cloud, Service Cloud, Experience Cloud, and B2B Commerce. As the Sales and Service Cloud development was performed by separate teams, UC created Process Builder automation for the Account object m separate Process Builder processes. As customers 90 through the sales process within Sales Cloud, the data on their customer account record is updated. As those same customers make purchases within B2B Commerce, the data on their customer account record is updated as well.
What are two reasons why a Solution Architect should recommend uniting these into a single Process Builder process?
Choose 2 answers
- A. Moving them into a single Process Builder process helps to reduce the number of queries and avoid hitting limits on the Account object.
- B. Moving them into a single Process Builder is the only way to ensure a naming convention is followed on the Account object.
- C. Moving one of the Process Builders into a flow will remove all automation conflicts on the Account object.
- D. Moving them into a single Process Builder process provides control over the order of the updates and actions triggered on the Account object.
Answer: A,D
NEW QUESTION 22
A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:
* Northern Trail Hot Tubs sells through a B2B2C model with Dealers.
* Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.
* Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.
* Northern Trail Hot Tubs supports its Dealers and Customers directly, and Dealers would like better insightinto support thattheir Customers receive.
Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?
- A. B2B Commerce for Dealers to get pricing and Service Cloud for Cases
- B. Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases
- C. Experience Cloud and Revenue Cloud for Dealers to get Quotes and view Cases
- D. Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products
Answer: D
NEW QUESTION 23
Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce's core capabilities as possible for its cart-to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP.
Which two considerations should a Solution Architect keep in mind when thinking about data flows?
Choose 2 answers
- A. Product and Pricing are set up with CPQ as the source of record.
- B. The source for the data feed to ERP is the CPQ Order object.
- C. All data points on products should be mapped and replicated between CPQ and B2B Commerce.
- D. Cart and Order record owners are mapped to Quote and Quote Line record owners.
Answer: A,C
NEW QUESTION 24
Fabulous Flowing has been using Salesforce for 10 years and is starting to notice performance issues. The company anticipates continued growth of 15% each year. It frequently refers to data that is within the past 12 months. Currently, there are 600,000 Cases. Fabulous Flooring realizes it needs to archive some of the data, however, would like it to remain m Salesforce. The leadership team meets for an in-depth strategy and planning session every 3 years and will need reporting on the archived dat a. The Solution Architect has recommended the use of Big Objects.
What are two considerations the Solution Architect should discuss with Fabulous Flooring?
Choose 2 answers
- A. Picklist fields will need to be marked as required for indexing in the Big Object
- B. The company will need to use Async SOQL to pull the data into a subject based on specific criteria, and build reports and dashboards for the strategy and planning session.
- C. Picklist fields will need to be loaded as Text fields into the big Object.
- D. The company will need to build reports and dashboards for the strategy and planning session based on specific criteria from the dg Object.
Answer: B,C
NEW QUESTION 25
Universal Export has implemented multiple Salesforce products and has made it clear that it wants to maximize its investment and avoid buying any new products. For the company's next release, its business requirements seem to be a close fit for a product that Salesforce has. out it wants to develop a custom extension that replicates the functionality of that Salesforce module.
Which two actions should a Solution Architect take?
Choose 2 answers
- A. Consult with the IT department to review the extension requirements.
- B. Evaluate the business benefit of the requested functionality to see if it justifies investment in the Salesforce product.
- C. Advise the customer to use the out-of-the-box approach to avoid unnecessary technical debt.
- D. Begin requirements gathering for integrations and data migration
Answer: B,C
NEW QUESTION 26
Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?
- A. Use the existing survey tool by integrating the responses to the Service Appointment and Service Resource record.
- B. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
- C. Use the existing survey tool by integrating the responses to Case number and User record.
- D. Select an AppExchange app that sends a survey to each customer after a work order is completed.
Answer: A
NEW QUESTION 27
Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance.
A custom Visualforce page was developed to show relevant data to Experience Cloud users. The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?
- A. Assess the level of data quality and test new features with a pilot before enabling for all users.
- B. Assess the level of technical debt and test new features in a sandbox before enabling in production.
- C. Assess the level of technical debt and test new features with the Product team in a Developer sandbox.
- D. Assess the level of data quality and test new features with a subset of users in production before enabling all users.
Answer: A
NEW QUESTION 28
Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some order product records were not updated and showed an error "UNABLE_TO_LOCK_ROW:unable to obtain exclusive access to this record". There is one Process Builder on the Order Product object and no async process.
Which two steps should a Solution Architect recommend to avoid this error?
Choose 2 answers
- A. Use the import wizard instead of Bulk API.
- B. Change the Bulk API call to use Bulk API 2.0.
- C. Sort the order product records by account and order before the Bulk API load.
- D. Add a retry process for the records rejected by this error.
Answer: A,D
NEW QUESTION 29
Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of what kinds of business outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC?
- A. User Stories Creation with End Customers
- B. Jobs To Be Done Framework
- C. Third-party research from well-known organizations
- D. Comprehensive Surveys to End Customers
Answer: D
NEW QUESTION 30
Universal Containers (UC) has a multi-cloud environment that includes Sales Cloud, Service Cloud, and CPQ. The environment supports multiple languages via the translation workbench. As part of a roadmap, UC is implementing B2B Commerce. As part of this project, there is a requirement to translate data stored within the Name and Description fields on the Product and Product Category objects.
What should a Solution Architect recommend to achieve this?
- A. Enable Translation Workbench.
- B. Enable Data translation for 626 Commerce.
- C. Add custom field with translations
- D. Done data records and translate.
Answer: B
NEW QUESTION 31
Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some order product records were not updated and showed an error "UNABLE_TO_LOCK_ROW:unable to obtain exclusive access to this record". There is one Process Builder on the Order Product object and no async process.
Which two steps should a Solution Architect recommend to avoid this error?
Choose 2 answers
- A. Change the Bulk API call to use Bulk API 2.0.
- B. Add a retry process for the records rejected by this error.
- C. Use the import wizard instead of Bulk API.
- D. Sort the order product records by account and order before the Bulk API load.
Answer: A,D
NEW QUESTION 32
Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make sure they are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because of duplicative efforts.
What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization?
Choose 2 answers
- A. Is the data shared between the direct Sales team and indirect Sales team?
- B. Can the direct Sales team use the standard functionality?
- C. Are the processes the same for the direct Sales team and indirect Sales team?
- D. How critical are the business processes?
Answer: A,C
NEW QUESTION 33
Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by a sales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.
Which two options should a Solution Architect recommend and present to UC?
Choose 2 answers
- A. Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase.
- B. Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommend B2B Commerce implementation in a follow-up phase.
- C. Implement Salesforce CPQ internally first, then build "product configurator" functionality in a custom Experience Cloud site in a follow-up phase.
- D. Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with Add complex product configurations in a follow-up phase.
Answer: A,D
NEW QUESTION 34
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