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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. What is the term of an extension that routes calls to specific vector?

A) Vector Routing Number (VRN)
B) Routing Directory Number (RDN)
C) Vector Directory Number (VDN)
D) Hunt Group Number (HGN)

2. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) The wrong CMS has been installed and the correct server needs to be ordered.
B) The wrong Communication Manager version on the CMS has been selected.
C) This message can be ignored as it is not the reason the link is down.
D) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.

3. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the File System Partition size on the CMS.
B) Increase the Data Storage Allocation on the CMS.
C) Increase the number of VDNs on the Communication Manager
D) Increase the Free Space Allocation on the CMS

4. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 100000
B) 15600
C) 500000
D) 10400

5. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) From Solaris login as root and use the date command
B) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
C) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
D) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS

Solutions: