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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A) Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
B) Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
C) Configure a Callout Orchestration item using the enhanced system interface
D) Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.

2. ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A) Use a Bulk API connector via middleware
B) Use an on-demand data pull from communication cloud using REST API from servicer assurance
C) Use industry order management to inform the assurance platform as a part of the orchestration plan
D) Use platform events and GetAsset API

3. Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A) Implement the router condition logic within decomposition layer with more conditions.
B) Use action type from fulfillment request lines in the callout condition task
C) Implement the router condition logic in the integration layer as callout task
D) Map all relevant information to the Customer Facing Service (CFS)
E) Use the Action type from Order items to the Decomposition Relationship Conditions.

4. An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A) Design order capture and order fulfillment flows
B) Design a quoting flow to negotiate price and discount approval process.
C) Design a contract creation and contract renewal flows
D) Design opportunity management flows and convert the opportunity to quote.

5. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
B) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
C) Introduce customer data management system as a part of digital transformation to keep customer data up to date
D) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

Solutions: