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Salesforce Salesforce-Communications-Cloud Q&A - in .pdf
- Exam Code: Salesforce-Communications-Cloud
- Exam Name: Salesforce Communications Cloud Accredited Professional (AP) Exam
- Updated: Nov 08, 2026
- Q & A: 82 Questions and Answers
- Convenient, easy to study.
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- Updated: Nov 08, 2026
- Q & A: 82 Questions and Answers
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Salesforce Salesforce-Communications-Cloud Q&A - Testing Engine
- Exam Code: Salesforce-Communications-Cloud
- Exam Name: Salesforce Communications Cloud Accredited Professional (AP) Exam
- Updated: Nov 08, 2026
- Q & A: 82 Questions and Answers
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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203
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Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:
Question #1
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.
- A. By automatically balancing order processing tasks across multiple orchestration queues
- B. By automatically queuing the fulfillment request to retry according to predefined retry policy.
- C. By automatically queuing the fulfillment request to retry according to fallout analysis report.
- D. By automatically balancing order processing tasks across multiple orchestration items
Correct Answer: B 🗳️
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Question #2
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?
- A. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
- B. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
- C. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
- D. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
Correct Answer: A,D 🗳️
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Question #3
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?
- A. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
- B. Use EPC project feature checking the changes done for the defaulted project after having enable the feature
- C. Use the versioning feature and comparing the prices for the version product after having enabled the feature
- D. Use price list history checking the changes done after having enabled the track field history on the Price list entry object
Correct Answer: D 🗳️
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Question #4
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
- A. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
- B. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
- C. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
- D. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
- E. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
Correct Answer: A,C,D 🗳️
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Question #5
United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.
- A. Access the archiving strategy and determine how storage will be cleared though archiving.
- B. Calculate the file and data storage required based on required data volume and file attachment requirements.
- C. Analyze an external data storage system for more cost effective data storage
- D. Analyze the storage usage of the existing legacy system
- E. Identify the storage needs between data storage and file storage.
Correct Answer: A,B,E 🗳️
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