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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about the value proposition for Small and Medium Business Services?

A) HP Care Pack Services are useful only for small and medium business customers with big IT staff
B) HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs
C) HP Contractual services are not available to small and medium business customers.
D) Small and medium business customers have strong IT capabilities and do not need extra services

2. How do services help customers?

A) Services help customers configure business email on their cellular phones.
B) Services help customers achieve their everyday business targets.
C) Services help customers maintain communications and trade with their customers and suppliers.
D) Services help employees be more productive and increase their value to the business.

3. What are the four pillars of the HP Printing and Personal Systems Attach Services portfolio?

A) ready to use, productive, enhanced customer experience, and peace of mind
B) configuration, deployment, usage, and care
C) configuration, deployment, security, and warranty
D) sales, pre-sales, post-sales, and customer satisfaction

4. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware
B) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
C) Partners selling HP hardware will be able to deliver their own branded services.
D) Partners start accumulating rebates with their first services sale.

5. Which statement is true about Service Lines?

A) 8W support covers all business levels for Custom Integration Services.
B) All Printer Services lines are available for consumers who buy contractual services.
C) The 8W supportline is available for consumers.
D) R4 Commercial support is only available to Small and Medium Business (SMB).

Solutions: