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HP HP2-E57 Exam Syllabus Topics:
| Section | Objectives |
| IT to Business Alignment Concepts | - Understanding Business Outcomes
- 1. Value-driven IT support models
- 2. Aligning IT services with business goals
- Hybrid IT and Always-On Services
- 1. Always-on service delivery principles
- 2. Service continuity and uptime strategies
|
| Customer Engagement and Solution Selling | - Strategic IT Advisory
- 1. Customer needs discovery techniques
- 2. Pain point identification and solution mapping
|
| HP Always On Support Services | - Support Service Portfolio
- 1. Warranty extension and Care Pack services
- 2. Hardware support services coverage models
- Service Levels and Response
- 1. Severity-based response times
- 2. Incident management and escalation
|