EXIN ITIL Deutsch Q&A - in .pdf
- Exam Code: ITIL Deutsch
- Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
- Updated: Sep 13, 2026
- Q & A: 505 Questions and Answers
- Convenient, easy to study.
Printable EXIN ITIL-German PDF Format. It is an electronic file format regardless of the operating system platform.
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- Exam Code: ITIL Deutsch
- Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
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- Updated: Sep 13, 2026
- Q & A: 505 Questions and Answers
- ITIL Deutsch PDF + PC Testing Engine + Online Testing Engine
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EXIN ITIL Deutsch Q&A - Testing Engine
- Exam Code: ITIL Deutsch
- Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
- Updated: Sep 13, 2026
- Q & A: 505 Questions and Answers
- Uses the World Class ITIL-German Testing Engine.
Free updates for one year.
Real ITIL-German exam questions with answers.
Install on multiple computers for self-paced, at-your-convenience training. - Testing Engine Price: $69.99
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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Guiding Principles | 18% | - Keep it simple and practical - Focus on value - Think and work holistically - Optimize and automate - Collaborate and promote visibility - Start where you are - Progress iteratively with feedback |
| Key Concepts of Service Management | 12% | - Value, value co-creation, service, service management - Stakeholders: customers, users, sponsors, providers - Products and services, service offerings |
| Service Value Chain Activities | 15% | - Design and transition - Obtain/build - Improve - Plan - Engage - Deliver and support |
| ITIL Management Practices | 17% | - General management practices
|
| Four Dimensions of Service Management | 18% | - Organizations and people - Information and technology - Partners and suppliers - Value streams and processes |
| ITIL Service Value System | 20% | - Service value chain - Governance - Continual improvement - Guiding principles - Practices |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Welche Dimension umfasst Aktivitäten und Arbeitsabläufe?
- A. Information und Technologie
- B. Partner und Lieferanten
- C. Organisationen und Personen
- D. Wertströme und Prozesse
Correct Answer: D 🗳️
Was beschreibt einen RICHTIGEN Ansatz zur Änderung der Autorisierung?
- A. Notfalländerungen sollten von möglichst vielen Personen autorisiert werden, um das Risiko zu verringern
- B. Formale Änderungen werden normalerweise als Serviceanfragen implementiert und vom Service Desk genehmigt
- C. Formale Änderungen sollten vor ihrer Einführung bewertet und genehmigt werden.
- D. Änderungen im Änderungsplan sind vorab autorisiert und benötigen keine zusätzliche Autorisierung
Correct Answer: C 🗳️
Welchen Nutzen hat ein Änderungsplan?
- A. Bereitstellung einer Möglichkeit zur Einleitung und Bewertung normaler Änderungen
- B. Verfolgung und Verwaltung von Verbesserungsideen von der Identifizierung bis zur endgültigen Umsetzung
- C. Bereitstellung von Informationen zu bereitgestellten Änderungen, um die Verwaltung von Vorfällen und Problemen zu unterstützen
- D. Beschleunigung der Planung und Autorisierung von Notfalländerungen
Correct Answer: C 🗳️
Welches kann als Betriebsmodell für eine Organisation dienen?
- A. Kontinuierliche Verbesserung
- B. Die vier Dimensionen des Servicemanagements
- C. Die ITIL-Leitprinzipien
- D. Die Service-Wertschöpfungskette
Correct Answer: D 🗳️
Welcher Begriff beschreibt die Funktionalität, die ein Dienst bietet?
- A. Garantie
- B. Kosten
- C. Dienstprogramm
- D. Risiko
Correct Answer: C 🗳️
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