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Salesforce Certified Slack Consultant Sample Questions:

1. Your client wants to create an IT Support help channel and asks you to advise on the best option using Slack channel naming settings and best practices.
Which channel name do you select?

A) #help_it
B) #help-it
C) #HELP-IT
D) #help-it!

2. Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?

A) Assign employees to monitor help channels and answer users' questions.
B) Create various help channels in Slack for users to submit their requests.
C) Communicate an immediate response timeline to ensure user requests are attended to.
D) Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.

3. Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

A) New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
B) New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
C) New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
D) New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.

4. Which discovery question will best help you understand your client's security concerns and guidelines?

A) Which internal teams collaborate most frequently in your current organization?
B) Are there groups within the organization that need more restrictive permissions or access than a typical employee?
C) What user support model does your organization use today to answer IT and Slack-related questions?
D) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?

5. Your client is migrating to Enterprise Grid and is looking for guidance on how to manage guest users that will need to retain the same level of access to Slack post-migration.
What should you suggest?

A) Collaborate with guests via a Slack Connect channel.
B) Enable the option to bypass SSO for guests.
C) Convert guests to multi-channel guests.
D) Convert guests to full members.

Solutions: