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SAP C_C4HCX Q&A - in .pdf
- Exam Code: C_C4HCX
- Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
- Updated: Sep 28, 2026
- Q & A: 82 Questions and Answers
- Convenient, easy to study.
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- Updated: Sep 28, 2026
- Q & A: 82 Questions and Answers
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- Exam Code: C_C4HCX
- Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
- Updated: Sep 28, 2026
- Q & A: 82 Questions and Answers
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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
| Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| Extensibility in SAP CX Solutions | 11-20% | - In-app extensibility - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP |
| SAP Integration Suite | 11-20% | - Cloud Integration capabilities - Open Connectors - Integration strategy and architecture - API Management |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Campaign management - Customer segmentation - Marketing automation strategies |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Integration with back-end systems - Service ticket workflows - Sales process configuration |
| SAP Commerce Cloud | 11-20% | - Order management - Commerce solution architecture - Storefront and catalog management |
| SAP Customer Data Solutions | 11-20% | - Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent) |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question #1
Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?
- A. Preference center
- B. Full registration screen
- C. Login screen
- D. Lite registration screen
Correct Answer: A 🗳️
Question #2
What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?
- A. Folders
- B. Types
- C. Categories
- D. Catalogs
Correct Answer: C 🗳️
Question #3
Which of the following are typical use cases for the Key User Tools in SAP Customer Experience solutions?
Note: There are 2 correct answers to this question.
- A. Screen adaptations for user interfaces
- B. Addition of extension fields
- C. Complex scenarios requiring business logic
- D. Execution of logic in an external system
Correct Answer: A,C 🗳️
Question #4
In SAP Customer Data Platform, what are the two main options for passing the purpose of processing incoming customer data, and how are they fundamentally different?
Note: There are 2 correct answers to this question.
- A. Dynamic: The processing purpose is part of the incoming event's data model sent from the source application and mapped to the data privacy processing purpose section.
- B. Predictive: The processing purpose is guessed, based on historical data patterns and inferred from past events.
- C. Manual: The processing purpose is manually added to the customer profile by an administrator.
- D. Static: The processing purpose is an implicit and predefined legal reason and is inferred from the event type whenever ingested.
Correct Answer: A,D 🗳️
Question #5
What are valid features of SAP Commerce Cloud, composable storefront?
Note: There are 3 correct answers to this question.
- A. Progressive
- B. Extensible
- C. Open source
- D. Embeddable
- E. Accessible
Correct Answer: A,B,C 🗳️
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