WGU Operations-Management Q&A - in .pdf

  • Operations-Management pdf
  • Exam Code: Operations-Management
  • Exam Name: WGU Operations Management (C215, VDC2)
  • Updated: Oct 02, 2026
  • Q & A: 72 Questions and Answers
  • Convenient, easy to study.
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  • Updated: Oct 02, 2026
  • Q & A: 72 Questions and Answers
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WGU Operations-Management Q&A - Testing Engine

  • Operations-Management Testing Engine
  • Exam Code: Operations-Management
  • Exam Name: WGU Operations Management (C215, VDC2)
  • Updated: Oct 02, 2026
  • Q & A: 72 Questions and Answers
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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Competency 2: Quality Management- Total Quality Management (TQM)
- Cost of quality (prevention, appraisal, internal/external failure)
- Malcolm Baldrige National Quality Award criteria
- Quality management philosophies (Deming, Juran, Crosby)
Competency 3: Process Improvement and Problem Solving- Lean operations and waste elimination
- Six Sigma methodology
- Cause-and-effect diagrams (fishbone diagrams)
- Statistical Process Control (SPC)
- Plan-Do-Study-Act (PDSA) cycle
Competency 1: Operations Management Fundamentals- History and evolution of operations management
- Operations strategy and competitive priorities
- Product and service design
Competency 6: Production Planning and Scheduling- Aggregate planning
- Just-in-Time (JIT) and Kanban systems
- Master Production Schedule (MPS)
- Material Requirements Planning (MRP)
- Theory of Constraints (TOC)
Competency 4: Supply Chain Management- Logistics and distribution
- Inventory management
- Sourcing and procurement
- Supply chain design and strategy
Competency 5: Capacity Planning and Facility Layout- Location analysis and decisions
- Capacity planning strategies
- Facility layout types (process, product, cellular, fixed-position)
Competency 7: Forecasting- Forecast accuracy measures
- Quantitative forecasting methods (moving averages, exponential smoothing)
- Qualitative forecasting methods

WGU Operations Management (C215, VDC2) Sample Questions:

Question #1

How does the status of overall customer satisfaction support supply chain objectives?

  • A. It measures space requirements.
  • B. It measures compliance.
  • C. It measures capacity utilization.
  • D. It measures efficiency.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #2

A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new distribution center should be located?

  • A. By using the transportation method
  • B. By using the break-even analysis
  • C. By using the center-of-gravity approach
  • D. By using the load-distance model
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #3

Which work system acknowledges the benefits of employee proficiency?

  • A. Employee longevity
  • B. Labor specialization
  • C. Lower operating cost
  • D. Enhanced employee relations
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #4

When is capacity measurement at the best operating level?

  • A. When the total cost is minimized
  • B. At the minimum point of the cost curve
  • C. When the average unit cost is minimized
  • D. At maximum capacity
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for PracticeDump members. You can sign-up / login (it's free).

Question #5

Which type of aggregate plan is preferable when a company produces custom or special purpose equipment, one-of-a-kind items, or highly perishable products?

  • A. A hybrid aggregate plan
  • B. A chase aggregate plan
  • C. A modified sales and operations plan
  • D. A level aggregate plan
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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